Shipping policy

Where we ship from

All orders are dispatched from our warehouse in Shenzhen, China.

Order processing time

Orders are packed and handed to the carrier within 1–3 business days (Monday to Friday, excluding Chinese public holidays). Orders placed before 3:00 PM GMT+8 are usually processed the same day. During Chinese New Year and the October national holiday, processing may take up to 7 business days — we post a notice on the site in advance.

Shipping methods and delivery estimates

We ship with DHL, FedEx, UPS, and tracked economy services, chosen by destination and parcel weight. Delivery times below are counted from dispatch, not from order placement.

Destination	Express (DHL / FedEx / UPS)	Tracked Economy
United States / Canada	5–10 business days	12–20 business days
United Kingdom	6–12 business days	12–20 business days
European Union	6–12 business days	12–22 business days
Japan / South Korea / Singapore	4–8 business days	8–15 business days
Australia / New Zealand	7–14 business days	12–22 business days
Rest of world	10–20 business days	15–30 business days

These are estimates based on carrier performance, not guarantees. Customs inspection, weather, and peak season can add several days.

Shipping cost

Shipping is calculated at checkout based on parcel weight and destination country. The exact cost is shown before you pay — there are no hidden handling fees added afterwards. For orders that are unusually heavy or oversized, we may contact you before dispatch if the calculated rate does not cover the actual freight.

Order tracking

You receive a tracking number by email within 2 business days of dispatch. If tracking shows no movement for 5 days, it usually means the parcel is between sorting hubs — please allow a few more days. You can also track with a multi-carrier service such as 17track.net using the same number.

Customs, duties, and import taxes

Prices on this site do not include import duties, VAT, or customs clearance fees. These charges are set by your country's customs authority and are the buyer's responsibility.

We declare all shipments accurately at their real value and cannot mark orders as gifts or under-declare value — this is a legal requirement and also protects your warranty and payment protection. If a parcel is held or returned because duties were not paid, we can reship after the return arrives, but the additional shipping cost is the buyer's responsibility.

If you need specific customs documentation (commercial invoice, HS code declaration, certificate of origin for a bulk order), tell us before ordering and we will prepare it.

Split shipments

If your order contains items from different stock locations, we may ship in more than one parcel. You are not charged extra shipping for split shipments, and you receive a tracking number for each parcel.

Address accuracy

Please check your shipping address carefully at checkout. We can change the address only before the parcel is dispatched. Once dispatched, an address correction depends on the carrier and may incur a fee. Parcels returned to us as undeliverable are refunded minus the outbound shipping cost, or reshipped at your cost.

Lost or delayed parcels

If tracking shows no update for 15 days (express) or 30 days (economy), contact us at sunkeel@gmail.com and we will open an investigation with the carrier. If the parcel is confirmed lost, we ship a replacement or issue a full refund — your choice.

If a parcel is marked as delivered but you did not receive it, check with neighbours and your local carrier first, then contact us. We will help file a claim.

Damaged parcels

If the outer packaging is visibly crushed, torn, or wet, photograph it before opening, and photograph the contents if the product is damaged. Report it within 7 days of delivery with the photos — see our Refund Policy for how we handle replacements.

Restricted destinations

We ship worldwide except to countries and regions subject to international trade sanctions or where carrier service is unavailable. If we cannot ship to your address, we cancel and refund the order in full.

Wholesale and bulk orders

For pallet shipments, consolidated orders, or delivery to a freight forwarder, email sunkeel@gmail.com before ordering so we can quote freight and lead time separately.